Privacy Policy

Privacy Policy

Transparency is of utmost importance to us, at www.crafet.com. We believe in being open about our work processes and how we handle the information we collect from our visitors. In this text, we will provide you with an overview of how and why we handle personal data and cookies on our websites, as well as outline your rights and our obligations towards you as a valued customer. We prioritize your experience and safety above all else.

Please note that this policy may be subject to change as the new Data Protection Law (“GDPR”) continues to evolve. If significant changes are made, we assure you that we will notify you promptly.

www.crafet.com holds the responsibility for the processing of personal data on this website. This means that we take the necessary steps to ensure that as a visitor, you:

Have a clear understanding of why and how we collect your personal information.

Have the ability to actively choose whether to approve or deny the processing and storage of your personal information (we do not process your personal information without your consent).

Have the option to update your information.

Have the right to be forgotten from our system, meaning that the information we process about you will be deleted.

Have the right to access all the personal information we store about you.

Have the right to request the export of your personal information.

Have the assurance that your personal information is securely stored with us, and we will not disclose it to third parties without informing you beforehand.

PERSONAL INFORMATION AND COOKIES

At Crafet, we value transparency in our operations and the way we handle the information we collect from our visitors. This text aims to provide you with a clear understanding of how and why we handle personal data and cookies on our websites, as well as your rights and our obligations as a customer-oriented company. Your experience and safety are of utmost importance to us.

Please note that this policy may be subject to change as the new Data Protection Law (“GDPR”) evolves. If significant changes are made, we promise to inform you accordingly.

RESPONSIBILITY FOR PERSONAL DATA

Crafet is responsible for the processing of personal data on this site. It is our duty to ensure that as a visitor, you:

Understand the reasons and methods by which we collect your personal information.

Have the ability to actively choose to approve or deny the processing and storage of your personal information (we do not process your personal information without your consent).

Can update your information as needed.

Can request the deletion of your personal information from our system.

Have the right to access all the personal information we store about you.

Can request the export of your personal information.

Have the assurance that your personal information is securely stored with us, and we will not disclose it to third parties without informing you beforehand.

PERSONAL INFORMATION AND COOKIES

Personal data includes any information that can personally identify you, such as your name, address, PIN – personal identification number / social security number, email, etc. In addition to personal information, we also use cookies on our site. Cookies are small files sent to your computer through your browser (unless you disable cookies) when you visit a website. Their purpose is to gather information about how visitors use a website, often to provide customized content.

WHY DO WE STORE YOUR PERSONAL INFORMATION AND COOKIES?

Necessary features: We use cookies that are essential for the proper functioning of the site, such as those that keep track of items you have added to your shopping cart.

Analysis: Some cookies allow us to measure and analyse how our site performs and how our customers use it, enabling us to improve your experience.

Personalized experience: Certain cookies remember your settings (such as country and language preferences) and temporarily store information from our site to ensure faster loading times, enhancing your overall experience.

Marketing: We utilize cookies to deliver better and more relevant marketing and advertisements to you. They help us understand your interests and measure the effectiveness of our campaigns.

If you provide us with your email address during your site visit, it may be linked to a cookie. This allows us, with your consent, to send you suggestions for further reading related to your areas of interest, from our website.

Our main purpose in using cookies is to improve our services and provide you with the best possible experience. You have the option to clear your cookies or disable them entirely in your browser settings. However, please note that certain parts of our site may not function properly if cookies are disabled.

In the context of retargeting and banner advertising, we may use third-party services that place cookies on our site.

HOW WE HANDLE COOKIES

We use trackers to monitor cookies for various purposes, all aimed at providing visitors with a personalized experience of our range of products.

We will not sell, transfer, or disclose your information beyond the terms outlined in this policy, unless required by a court decision or with your explicit consent (e.g., for marketing purposes).

This does not exclude our use of suppliers who process your information on our behalf, in accordance with written agreements and our instructions. These suppliers are not granted the right to use your information for purposes other than those stated in this policy.

HOW TO DELETE COOKIES IN YOUR BROWSER

The process of deleting cookies from your browser depends on the specific browser you are using. You can find guidance within the browser’s own interface or website. Here are instructions for some common browsers:

Chrome: [Insert external link]

Firefox: [Insert external link]

Internet Explorer: [Insert external link]

Safari: [Insert external link]

HOW WE USE THE DATA WE COLLECT

When ordering a product, we collect certain personal data for specific purposes. Here is an overview:

Purpose: We process your personal data to handle your purchases and provide you with relevant news and information.

Actions performed:

Delivery, including notification and contact regarding delivery.

Identification and age verification.

Payment handling, including analysis of possible payment solutions and checks against payment history and credit reports.

Handling of complaints and warranty matters.

Subscription to our newsletter.

Categories of personal data we collect:

Name.

PIN – personal identification number.

Contact details (e.g., address, email, and phone number).

Payment history.

Payment information.

Credit reports from credit reporting companies.

Purchase information (e.g., ordered items or alternative delivery addresses).

Legal basis: The collection of your personal information is necessary to fulfil our obligations under the purchase agreement. If you do not provide the required information, we may be unable to fulfil our commitments and therefore have to decline your purchase.

Storage period: Your personal information will be stored until the purchase has been completed (including delivery and payment) and for an additional 24 months to handle any potential complaints and warranty matters. If no activity occurs (e.g., logging into your account, saving favourites, contacting customer support) for 24 months, the data will be permanently deleted.

WHAT PERSONAL DATA DO WE COLLECT IF YOU CREATE AN ACCOUNT, JOIN OUR NEWSLETTER, OR OTHERS?

Purpose: We collect your personal information to provide you with product recommendations, help and tips related to wall deco and other laser cut decorations for home and furniture, and information about campaigns.

Actions performed:

Creation of a login function.

Ensuring your identity and age.

Maintaining correct and updated information.

Allowing you to track your purchase and payment history.

Allowing you to save favourites and providing similar facilitation features.

Managing your customer choices, such as profile settings and preferences.

Providing personalized content, including relevant product recommendations, specific benefits, and offers.

Streamlining your use of our services, such as saving favourites to facilitate future purchases or reminding you of forgotten/abandoned digital shopping carts.

Personal communication based on your website activity.

Analysis of the collected data for improvement purposes.

Categories of personal data we collect:

Name.

PIN – personal identification number 

Contact details (e.g., address, email, and phone number).

Purchase history.

Payment history.

Payment information.

Username and password.

Profile settings and personal preferences.

Purchase and user-generated data (e.g., click and visit history).

Legal basis: The collection of your personal information is necessary to provide you with product recommendations, assistance, and campaign information. If you do not provide the required information, we may be unable to fulfil our commitments, and consequently, deny the creation of an account with Crafet.

Storage period: Your personal information will be stored until your membership is terminated, either manually or automatically due to inactivity for 24 months.

TO GRANT/WITHDRAW CONSENT

We will only process your personal information after you have granted permission and agreed to the handling and purposes stated.

You can prevent the storage of cookies and delete any already stored cookies through your browser settings. The process may vary depending on the browser you are using, so we recommend referring to your browser’s help section for specific instructions.

To download our guides, you must agree to allow us to store your information, enabling us to provide further reading suggestions in your area of interest. You can unsubscribe from our mailing list at any time by using the link provided in the email. You can also update your settings through the link in the email. If you choose to unsubscribe, your personal information will be removed from our system. Alternatively, you can contact us to have your data removed or forgotten.

UPDATING YOUR INFORMATION

If you need to update your personal information, please contact us, and we will assist you in making the necessary changes.

ACCESSING YOUR INFORMATION AND RIGHT TO BE FORGOTTEN

If you wish to know what personal information, we have stored about you or want to be forgotten from our system, please contact us. We will provide you with all the information we have stored.

Please note that in some cases, deleting your personal information may also require deleting your user account. Additionally, we may be legally obligated to retain certain personal information even if you request its removal, to fulfil our obligations under the law or agreements.

THIRD-PARTY INFORMATION

Your personal information is secure with us. We do not sell or exchange your information with third parties.

CONTACT US

If you have any questions or concerns regarding personal information and cookies, please don’t hesitate to contact us. We are here to assist you.