Terms and Conditions
Welcome to Crafet,
These “Terms and Conditions” govern your use of our website and the purchase of products from our online store.
By accessing or using our website and making a purchase, you agree to comply with these “Terms and Conditions”.
Conditions trader general of ELEON ENERGY SYSTEMS LTD. enter in the in force on July 1st, 2023 and cancel formulation prior to the terms and the conditions general are not to be considered.
Contents:
I. General Provisions
II. Product and Pricing Information
III. Ordering and Conclusion of the Purchase Contract
IV. Custom Orders, Custom Design, Product Information
V. Customer account
VI. Payment and Delivery Terms
VII. Withdrawal from the contract
VIII. Rights regarding defective performance.
IX. Delivery
X. Warranty
XI. Out-of-court settlement of disputes
XII. Final provisions
XIII. Purchase of a gift voucher
I. GENERAL PROVISIONS
These terms and conditions (referred to as “terms and conditions”) apply to the following:
Name: SC ELEON ENERGY SYSTEMS – www.crafet.com
CUI: 46296320
Registered company: Sat Pietrele, Comuna Baneasa, Pescariei Street, no. 32, Giurgiu County, Romania
Contacts:
Email: hellocrafet@crafet.com
Phone: +40 770 381 636
Web address: www.crafet.com
(Referred to as “seller”)
These terms and conditions govern the rights and obligations of the seller and the buyer who enters into a purchase contract as a consumer or in the course of their business activity through the online store interface located on the website www.crafet.com (referred to as “online store”).
The terms and conditions are an integral part of the purchase contract. Any arrangements that deviate from the purchase contract take precedence over these terms and conditions.
These general conditions and the purchase contract are concluded in Romanian and/or English, as applicable.
II. PRODUCT AND PRICING INFORMATION
Product information, including prices and main characteristics, is provided for each individual product in the online store catalogue. The prices listed for the products include all taxes and relevant costs for return shipments, if applicable, for goods that cannot be returned through the usual delivery route. The prices of the products remain valid during the period they are displayed in the online store. However, the possibility of negotiating a purchase contract with individually agreed terms is not excluded.
Please note that the product presentations in the online store catalogue are for informational purposes only, and the seller is not obligated to enter into a purchase contract for these specific goods.
III. ORDERING AND CONCLUSION OF THE PURCHASE CONTRACT
Information regarding packaging and delivery costs is provided on the online store. For detailed information about these costs, please visit the home page link provided here.
Please note that discounts on the purchase price of goods cannot be combined unless agreed upon by the seller and the buyer.
The buyer is responsible for covering any costs incurred while using remote communication methods to finalize the purchase contract (such as internet connection fees and telephone call charges). These costs are not different from the standard rates.
The buyer can place an order in the following ways:
Through the customer account if registered.
Directly on the online store.
By completing the order form without registration.
By sending an e-mail.
By phone.
During the ordering process, the buyer selects the desired products, quantity, payment method, and delivery method. Before submitting the order, the buyer has the opportunity to review and modify the entered data. The buyer confirms the order by clicking the “Confirm order” button in the online store basket. The data provided in the order is considered accurate by the seller. It is a condition for the order’s validity that all mandatory data in the order form are completed, and the buyer confirms familiarity with the terms and conditions.
Upon receiving the order, the seller will send a confirmation of receipt to the buyer’s provided email address. This confirmation serves as the conclusion of the contract and includes the seller’s current terms and conditions. The purchase contract is finalized when the seller confirms the order via email to the buyer’s email address.
In the event that the seller is unable to fulfil any requirements specified in the order, a modified offer will be sent to the buyer’s email address. The amended offer constitutes a new proposal for the purchase contract, and the contract is concluded when the buyer confirms acceptance of the offer to the seller’s specified email address as stated in these terms and conditions.
All orders accepted by the seller are binding. The buyer may cancel the order until they receive notification of the seller’s acceptance. Order cancellation can be made by phone or electronic message using the contact information provided in these terms and conditions.
In the case of an obvious technical error made by the seller regarding the price of goods in the online store or during the ordering process, the seller is not obligated to deliver the goods at the incorrect price. The seller will promptly inform the buyer of the error and provide an amended offer via email. The amended offer serves as a new proposal for the purchase contract, and the contract is concluded when the buyer confirms acceptance to the seller’s email address.
IV. CUSTOM ORDERS, CUSTOM DESIGN, PRODUCT INFORMATION
For custom orders, including those with our own design, the design we create becomes our intellectual property, and we reserve the right to use it as we deem fit in the future. This provision does not apply to designs and models that the customer has already provided for production in advance. If the customer has been charged for graphic work on a product that is offered as a standard product in the Crafet online store, the customer is entitled to a refund of the “Graphic Works” service.
If you have purchased a product from us that is affixed to the wall using double-sided tape or adhesive rubber, we are not responsible for any damage to the plaster when removing the product. The double-sided tape provided is strong and guarantees that the product will remain securely attached to the plaster. If you decide to remove the product after some time, we recommend doing so with utmost care. It is advisable to first cut the foam behind the product on the wall using a long sharp knife and then carefully peel off the remaining adhesive. Please note that the composition and structure of plaster may vary, so it is important to adapt the removal process accordingly.
V. CUSTOMER ACCOUNT
Upon registration in our online store, customers gain access to their personal customer account. From the customer account, buyers can place orders for goods. However, it is also possible to order goods without registration.
When creating a customer account and placing orders, buyers are obligated to provide accurate and truthful information. Any changes to the provided data should be promptly updated in the user account. The information provided by the buyer in the customer account and during the order process is considered accurate by the seller.
Access to the customer account is secured by a username and password. Buyers are responsible for maintaining the confidentiality of their account information, and the seller cannot be held liable for any misuse of the customer account by third parties. Buyers are not permitted to allow third parties to use their customer account.
The seller reserves the right to cancel user accounts, especially if the buyer fails to use the account for an extended period or violates their obligations under the purchase contract and these terms and conditions. Please note that the availability of the user account may be interrupted due to necessary maintenance of the seller’s or third-party hardware and software equipment.
VI. PAYMENT AND DELIVERY TERMS
The price of the products and any associated delivery costs can be paid by the buyer using the following methods:
Cashless transfer to the seller’s bank account – Collection information will be provided to the customer after the order is placed.
Cash on delivery payment.
In addition to the purchase price, the buyer is required to cover the packaging and delivery costs as stipulated in the purchase contract. Unless explicitly stated otherwise, the purchase price already includes the delivery cost.
For cash payments, the purchase price is settled upon receipt of the goods. In the case of cashless payments, the purchase price must be paid within 3 working days from the conclusion of the purchase contract.
In the case of cashless payment, the buyer fulfils their obligation to pay the purchase price when the corresponding amount is credited to the seller’s bank account. The seller does not require any advance payment or similar payment from the buyer. Prepayment of the purchase price prior to shipment does not constitute an advance payment.
According to the Sales Registration Act, the seller is obligated to issue a receipt to the buyer and register online sales with the tax administrator within 48 hours in case of technical failure.
The goods are delivered to the buyer in the following ways:
Via courier service to the address specified by the buyer in the order.
Via mail with collection from one of its branches (if this option is available to the customer). The nearest post office to the delivery address specified during the ordering process is automatically selected as the collection point.
The choice of delivery method is made during the order placement. The delivery costs, depending on the selected shipping method, are indicated in the buyer’s order and confirmed by the seller. If the transportation method is based on a special request from the buyer, the buyer assumes the risk and any additional costs associated with this method of transportation.
If the purchase contract stipulates that the seller is responsible for delivering the goods to the buyer’s specified location, the buyer is obligated to accept the goods. If, due to reasons on the buyer’s part, it becomes necessary to deliver the goods again or in a different manner than specified in the order, the buyer is responsible for covering the costs associated with the repeated delivery or alternative delivery method.
Upon receipt of the goods from the carrier, the buyer is required to inspect the packaging for any signs of damage. If any defects are found, the buyer must notify the carrier immediately. In case of packaging damage indicating unauthorized access to the parcel, the buyer is not obligated to accept the parcel from the carrier.
The seller issues an invoice as a fiscal document to the buyer, which is sent to the buyer’s email address.
Ownership of the goods is transferred to the buyer upon full payment of the purchase price, including delivery costs, and upon receipt of the goods. The buyer assumes liability for any accidental loss, damage, or destruction of the goods at the time of accepting the goods or when the buyer fails to fulfil their obligation to accept the goods as per the purchase contract.
For products marked as ‘In Stock,’ it may take 1-3 working days before the goods are ready for dispatch from the warehouse.
VII. WITHDRAWAL FROM THE CONTRACT
A buyer who enters into a purchase contract as a consumer outside of their business activities has the right to withdraw from the contract without providing any reasons.
The withdrawal period is 14 days starting from the day the goods are received, or in the case of multiple types of goods or multiple deliveries, from the date of receiving the last delivery. In the case of regular and repeated delivery of goods, the withdrawal period starts from the date of accepting the first delivery of goods.
The buyer is not entitled to withdraw from the purchase contract in the following situations, among others:
In the case of services that have been performed with the buyer’s explicit agreement before the withdrawal period expires, and the seller has informed the buyer prior to the contract’s conclusion that withdrawal is not permitted in this case. Additionally, if the service has been fully provided.
For the delivery of goods or services whose prices depend on financial market fluctuations beyond the seller’s control, which may occur during the withdrawal period.
For the delivery of products with an agreed price that can only be delivered after thirty days and whose prices are subject to market fluctuations beyond the seller’s control.
For the delivery of customized goods, tailor-made products, or goods specifically intended for a single buyer/customer.
For the delivery of perishable goods or goods that, due to their nature, have been irreversibly mixed with other goods after delivery.
For the delivery of goods in sealed packaging that are unsuitable for return due to health or hygiene reasons, and where the protective packaging has been damaged after delivery.
To withdraw from the purchase contract, the buyer can use the seller’s provided email address hellocrafet@crafet.com. The seller will promptly confirm the receipt of the email to the buyer.
If the buyer decides to withdraw from the contract, they must return the goods to the seller within 14 days of withdrawing from the contract. The buyer is responsible for the costs associated with returning the goods, even if they cannot be returned via regular post due to their nature.
Upon withdrawal from the contract, the seller will refund all received funds to the buyer, delivery costs will be subject of negotiation, within 14 days. The refund will be processed using the same payment method unless agreed otherwise, without incurring any additional costs.
If the buyer has chosen a delivery method other than the cheapest option offered by the seller, the seller will reimburse the buyer for the delivery costs equivalent to the cheapest offered method.
The seller is not obligated to refund the buyer before receiving the returned goods or receiving proof of shipment from the buyer.
The buyer must return the goods to the seller undamaged, unsoiled, and, whenever possible, in their original packaging. The seller reserves the right to offset any claim for damages caused to the goods against the buyer’s claim for reimbursement of the purchase price.
The seller has the right to withdraw from the purchase contract in case of stock depletion, unavailability of the goods, or when the manufacturer, importer, or supplier has discontinued the production or importation of the goods. The seller will promptly inform the buyer via the email address provided in the order. Within 14 days of notifying the buyer about the contract withdrawal, the seller will refund all funds received under the contract, including delivery costs, using the same method or as specified by the buyer.
VIII. RIGHTS REGARDING DEFECTIVE PERFORMANCE
The seller bears responsibility to ensure that the goods are free from defects upon receipt by the buyer. Specifically, the seller is responsible for the following conditions at the time of the buyer taking possession of the goods:
The goods possess the properties agreed upon by both parties. If there is no explicit agreement, the goods should possess properties described by the seller or manufacturer, or properties that the buyer would reasonably expect based on the nature of the goods and the seller’s advertisements.
The goods are suitable for the purpose declared by the seller or the purpose for which such goods are commonly used.
The goods correspond to the quality or design of an agreed model, if such quality or design has been determined based on an agreed model.
The goods are of the correct quantity or appropriate weight.
The goods comply with the requirements of applicable legal regulations.
In the event of a defect, the buyer has the right to submit a complaint to the seller (hellocrafet@crafet.com) and request a resolution, which may involve a refund of the purchase price, reimbursement of delivery costs, or exchange for other products only if a photo or more photos, depending on the case, are immediately send via e-mail – hellocrafet@crafet.com in which all the damages can be clearly seen.
If the defect can be remedied, the seller should either remove the defect from the goods or provide a replacement with new goods.
If the defect cannot be remedied, the buyer is entitled to a reasonable reduction in the purchase price or the right to withdraw from the contract.
The buyer has the right to withdraw from the contract in the following circumstances:
If the goods have an irreparable defect that prevents their proper use as an item free from defects. If the buyer cannot use the goods properly due to the repeated occurrence of a defect or defects even after repair. If the buyer is unable to properly use the goods due to a significant number of defects.
The seller is obligated to accept complaints at any location where they can be received, including their registered office or place(s) of business. The consumer can also submit a complaint to a person designated by the seller. If the complaint is resolved by the designated person, they must resolve it by providing repaired goods. Otherwise, the complaint will be forwarded to the seller for resolution. The seller is required to issue a written confirmation to the buyer regarding the exercise of their rights, specifying the content of the claim, requested method of settlement, and the date and method of claim resolution. This confirmation should include details about the repair, its duration, or a written justification if the claim is rejected.
When a consumer files a complaint, the seller or an authorized employee must inform the consumer about their rights concerning defective performance. The seller or designated person must promptly determine the appropriate method for resolving the complaint, within three working days for straightforward cases and no later than 30 days for complex cases requiring technical assessment. After determining the resolution method, the complaint, including defect removal, must be promptly processed, although justified cases may allow for later processing. The entire complaint resolution process, including defect removal, should not exceed 30 days from the date of complaint submission. Failure to meet this deadline is considered a material breach of the contract, entitling the buyer to withdraw from the purchase contract or exchange the goods for new ones.
The moment of filing a complaint is considered to be when the buyer expresses their intention (by applying for the right to defective performance) to the seller.
The seller must inform the buyer in writing about the outcome of the complaint no later than 30 days from the date of the complaint.
The buyer is not entitled to the right of defective performance if they were aware of the defect before taking possession of the item or if they caused the defect themselves.
In the case of a valid complaint, the buyer is entitled to reimbursement for costs incurred intentionally in connection with the complaint. The buyer can exercise this right with the seller within one month after the warranty period has expired.
The buyer has the option to choose the method and resolution of the complaint if multiple options are available.
IX. DELIVERY
The parties may send all written correspondence to each other via email.
The buyer must send correspondence to the seller’s email address specified in these terms and conditions, while the seller will send correspondence to the buyer’s email address specified in their customer account or order.
X. Warranty
12 months from the date of the delivery.
XI. OUT-OF-COURT SETTLEMENT OF DISPUTES
If the buyer is dissatisfied with the seller’s handling of their complaint or believes that their rights have been violated, they have the right to submit a claim for compensation to the seller.
If the seller responds negatively to the claim or fails to respond within 30 days from the dispatch date, the consumer has the right to propose alternative (out-of-court) dispute resolution with an alternative dispute resolution entity. This does not affect the consumer’s ability to seek recourse through the court.
XII. FINAL PROVISIONS
All agreements between the seller and the buyer are governed by the laws of Romania. If the purchase contract involves an international element, the parties agree that Romanian law will govern the relationship. This does not affect consumer rights arising from mandatory legal regulations.
All rights to the seller’s website, including page layout, photos, videos, graphics, trademarks, logos, and other content and elements, belong to the seller. Copying, modifying, or using the site or any part of it without the seller’s consent is prohibited.
The seller is not responsible for errors resulting from third-party intervention in the online store or misuse of the store. The buyer must refrain from using procedures that could negatively impact the store’s operation and must not engage in activities that allow unauthorized interference or use of the software or components of the online store. The buyer should not use the online store or its parts or software equipment in a manner contrary to its intended purpose.
The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible to the public.
The seller reserves the right to amend or supplement the wording of the terms and conditions. However, any changes made do not affect the rights and obligations that arose during the validity period of the previous version of the terms and conditions.
A sample withdrawal form is provided as an attachment to the terms and conditions.
XIII. PURCHASE OF A GIFT VOUCHER
The gift voucher is valid for 60 days from the date of order receipt.
Once the voucher code is applied and the order is submitted, the code displayed on the voucher cannot be reused.
If the order amount is lower than the value of the coupon, the store will deduct the entire value of the order after applying the voucher. The remaining amount cannot be used for future purchases.
If the order amount is higher than the value of the voucher, the store will deduct the voucher value from the total order amount after applying the voucher. The remaining difference must be paid additionally using the chosen payment method.
If a customer is eligible for free delivery but subsequently uses a gift voucher that reduces the total order amount below the threshold for free shipping, only the entitlement to free shipping is applicable.
If a customer is eligible for a free gift with a purchase over a certain value but subsequently uses a gift voucher that reduces the total order amount below the threshold required to receive the free gift, the entitlement to the free gift is forfeited.
The gift voucher cannot be exchanged for cash.
The gift voucher can be returned within 14 days in case of contract withdrawal.
If the code on the gift voucher has already been used, it is not possible to withdraw from the contract.
If a discount code from the gift voucher is used and the customer wishes to withdraw from the contract for the purchased goods, the invoiced amount will be refunded, and the code on the gift voucher will be reactivated. Its validity will remain 60 days from the date of order receipt.